Facilities Management

Thinking of doing an apprenticeship? Do you possess strong people skills? Enjoy problem solving and generating ideas and solutions across a range of internal teams and external customers? Want a role that is customer-facing, where no two days are ever the same? Then this level 2 Facilities Service Operative apprenticeship could be for you.

Overview and Requirements For The L2 Facilities Service Operative Apprenticeship – 2 years

The Facilities Service Operative apprenticeship provides support to customers and Facilities Management and can cover a range of responsibilities from security and maintenance through to catering, logistics and cleaning services. This role is typically found in residential developments as well as commercial settings such as schools, hospitals and businesses – its a wide-reaching role with opportunities across many sectors, with job functions such as concierge, facilities assistant and workplace coordinator.

Having great people skills is key. The Facilities Service Operative apprenticeship role encounters colleagues across different departments, such as Finance and Procurement, as well as liaises with technical experts and other Facilities Management-related roles such as security personnel, catering and front-of-house staff. Someone in this role may work in small teams or in large groups of up to 500 people – just depends on the size of the contract. So ability to communicate with people at different levels is a must!

English and Maths qualifications form a mandatory part of all apprenticeships. But don’t be put off, you can still join the apprenticeship and study for your Maths and English GCSEs alongside your apprenticeship – with full support! It’s also required that you complete a Level 2 Facilities Services Principles before finishing your apprenticeship, which will be a core focus.

This standard also aligns with the following profession recognition: Institute of Workplace and Facilities Management for Associate

Main Responsibilities:

• Support delivery of health and safety procedures
• Provide effective customer service to internal and external customers
• Maintain soft services (cleaning & catering etc)
• Gather information to enable continuous improvement to services
• Deliver front-of-house facilities
• Support hard functions (engineering and maintenance etc)
• Maintain and develop competence in the FM industry/sector
• Support the delivery of FM projects

To help you succeed in your apprenticeship, you’ll be measured across a range of competencies which will not only challenge you, but equip you with the knowledge and skills that are required to help you advance in this role.

Wrap-Up

This Level 2 Facilities Service Operative apprenticeship offers a great opportunity to learn on the job, gaining valuable insight into a career in facilities and site management that you wouldn’t have access to if you went down the traditional education route – and you get paid! Throughout your two-year course you’ll learn a range of core skills including:

• Team work
• Personal effectiveness
• Attention to detail
• Adaptability
• Managing range of customers

Finally…

…any questions? Want to know more? Visit us at ApprenticeTips where you can learn more about this role along with a wide range of other apprenticeships on offer. Or, reach out to us on LinkedIn or Twitter (don’t forget to share with friends and family).