In the past, businesses have stuck with email marketing, informational websites, television, radio and other forms of marketing. However, overnight the marketing industry was catapulted years ahead of schedule. Once the pandemic hit, it was important for businesses to adopt more digital marketing plans than traditional marketing into their strategy. Which left businesses trying to adopt digital marketing technologies, and quickly.
E-Commerce
Ecommerce became a big thing in 2020. Everyone was ordered to stay at home, which meant no shopping unless it was for essentials and I’m not sure a new pair of shoes would count as essential. Shopping online needed to become quicker, easier and personalised. Instagram quickly introduced its own ‘Instagram Shop’ allowing brands to set up their own digital storefront. Which allowed them to advertise their products to be purchased directly through Instagram. Customers would be able to browse, save and purchase items listed by the business. They also introduced features where content creators could tag items in their photos which were available to purchase through Instagram. Since then other social platforms, such as TikTok followed suit. Creating a focus on their shop would allow the user to purchase items direct from content creators’ videos. They even created a buy now button, taking the relevant information from your phone and with Apple Pay/Google pay to make the purchase instantaneous. Keeping up to date with changing e-commerce technologies is vital for a business. Whilst it may not suit every brand, gaining knowledge of what is available to you is important should the business need to quickly change its approach again.
Video Content
With more people at home, social media usage increased, particularly video streaming. 2020 was the year TikTok blew up and gained 2 billion downloads globally. They started with 15-second clips initially and quickly expanded to 60 seconds after the demand for longer content. Since then, in July 2021 they increased the length to 3 minutes in an effort to expand how users engage with the app. Not long after TikTok became popular, Instagram announced they were introducing Instagram Reels. This allowed a user to record and edit a 15-second clip, they have since extended the length to 90 seconds.
Brand Loyalties
The change of behaviour for brand loyalties also changed along with COVID-19. With consumers trying out different brands and not continuing with purchases with their regular brands. Because of this, businesses have needed to increase their promotional offers to existing customers. Needing to give them a reason to stay loyal and spend their money with them. The marketing industry plays a big part in promoting a business’s brand awareness, as well as improving brand loyalties with their existing consumers. Carrying out research on competitors and how they’re achieving customer loyalty is a vital part of a digital marketing role.
Expectations
Since the pandemic consumers expect even more from businesses. They’d received experience from the best in the business, such as Amazon and now they expect it from every brand they connect with. According to impactmybiz.com, 57% of consumers won’t recommend a brand to a friend or family member if they have a poorly designed mobile website. They want the website to do the work for them, not the other way around. If a brand’s website is difficult to navigate, you can bet their bounce rate is going to be through the roof. Customers tell double the number of people about a bad experience than we they would a good one. Consistently monitoring and analysing data brought in from a business’s website is important. This will allow patterns to be noticed and any issues quickly resolved. It is not surprising that because of this brands have inputted a lot of money into the UX of their website.
Conclusion
Overall, once we were through the rough of the pandemic, it made businesses realise how important marketing was for their business and brand. Digital marketing and its technologies were driven to the forefront of businesses and the changes brought were here to stay. The CMO survey reported in February 2021 that 72.2% of companies saw the importance of the marketing industry within the business increase. Now more than ever, it’s important that businesses have a strong marketing strategy. That starts with an effective digital marketer.