Ready to dive into the exciting universe of credit management? We’ve got the scoop on the Credit Controller and Collector apprenticeship that’s all about navigating the money maze and keeping the cash flow dance alive!
Your mission? Monitor and manage customer accounts like a financial superhero! From dealing with credit applications to collecting owed money, it’s a dynamic journey that keeps you on your toes while building positive relationships with customers.
|Entry requirements||Individual employers set their own selection criteria, typically including Level 2 Maths and English. Relevant experience may be considered as an alternative.|
|Level||Level 2 apprenticeship|
|Qualifications||No specific qualifications required. Level 1 English and Maths are necessary, and apprentices without them must achieve these levels before completing the apprenticeship.|
|Progression||Completion opens doors to various career paths within the organisation, such as senior credit controller, credit risk analyst, team leader, and credit manager. Pursuing the suggested CICM qualification leads to affiliate membership with the Chartered Institute of Credit Management.|
|Review Date||After 3 years or when significant changes are required|
- Processing credit applications
- Agreeing credit terms and payment arrangements
- Monitoring payment and allocating/reconciling cash
- Proactively contacting customers for debt collection
- Resolving straightforward disputes
- Recommending write-offs
- Service delivery excellence
- Effective work planning
- Collaborative teamwork
- Communication and relationship building
- Negotiation and decision-making
- Continuous improvement mindset
- Personal development initiative
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