What is good customer service in marketing?

When marketing products and services, you need to be prepared to engage with customers. Rather than send a one-way marketing message, good digital marketing campaigns should engage customers.

Campaigns should hook customers and entice them to find out more about your products and/or services.

When customers get in touch you need to be prepared to respond efficiently to their enquiries using a range of platforms. This could be on email, through your website, or using social media.

respond efficiently to their customer service enquiries

Any good sales or marketing team will be ready to handle customer enquiries and respond to these in a professional manner. Being prepared for this by having customer service and social media policies in place makes this so much easier.

As an apprentice on the digital marketer standard, you need to demonstrate that you can “respond efficiently to enquiries using online and social media platforms.”

So, what does good customer service look like?

To make sure your customers get what they need, it is important to have a clear plan in place to respond to every individual request. Here is a 6-step approach to make sure that every customer enquiry is managed effectively.

  1. Have clear policies in place to provide a consistent level of customer service
  2. Understand and categories the type of enquiry
  3. Know the individual customer
  4. Gather any information to provide the customer with everything that they need
  5. Respond as quickly as you can
  6. Provide follow up contact details and information

Now let’s have a look at each of these in more detail.

Have clear policies in place to provide a consistent level of customer service

Whilst it’s important to treat each customer as an individual, it is essential to also have a consistent and fair approach to make sure everyone gets the same level of service.

Ensuring that there are agreed customer service and social media policies to define how everyone in your organisation responds to customers is a great idea. These should outline things like the tone of voice and a clear strategy on how to approach each customer enquiry.

policies to provide a consistent level of customer service

Making sure that a high-level customer service approach is available, agreed on and regularly updated will make you maintain a consistent approach in the first instance.

Understand and categories the type of enquiry

To respond to customer enquiries as efficiently as possible, the first thing that you should do is categories the type of enquiry. Having defined types of customer service enquiries such as: request for information; complaint; advocate; common enquiry; etc. is an excellent starting point.

If your organisation is aware of the types of enquiries, it can further develop a strategy for dealing with these in the quickest and simplest way possible.

categories customer service enquiries

There can be some very quick turnarounds if you effectively categories enquiries and deal with the simple and common requests as quickly as possible. This can keep the caseload down and result in more and more customers that are satisfied with the quick turnaround.

Obviously a CRM system would be an effective tool to help achieve this and links into the next point.

Know the individual customer

As the first point mentions, having a high-level strategy and clear policies are important. Additionally, good customer service agents will use everything that they know about each individual customer to provide customised service.

customer service treating everyone as an individual

Think of a time when you got a copy/pasted reply to an enquiry compared to one where it was clear that the responder had taken the time to get to know you and your individual case. Was there a big difference? We’re sure that you’ll agree that there is normally a massive difference with this type of approach. That’s not to say that generic copy/paste or automated responses cannot be effective to provide an initial acknowledgement of the customer service request.

Building up a knowledge bank on each customer at every touchpoint and managing this information will allow you to tailor each response for the individual.

Gather any information to provide the customer with everything that they need

We’ve previously mentioned having high-level policies, categorising enquiries and getting to know the customer. The next step is to make sure that you gather the information that the customer needs to satisfy their request. You need to organise this information in a clear and concise manner so that it can be communicated effectively.

gathering information

For complaints, you might need more detailed investigation whereas you may also have a knowledge bank of custom responses that can help you deal with common requests. Using this information along with what you know about the customer, means that you will be able to provide the most effective response.

Respond as quickly as you can

It goes without saying really, that getting back to a customer service enquiry as quickly as possible will go a long way to keeping customers happy.

That being said, make sure that you cover everything that is needed before providing a hasty response. Those extra few minutes can make all the difference between a completely satisfied customer and someone that will come back with a further enquiry.

good customer service means responding quickly

One thing we mentioned previously was automated responses. These can be effective as an acknowledgement of receiving an enquiry but should be used sparingly so that your approach is personalised.

Provide follow up with contact details and information

When you have followed your customer service policy and formatted a response that will meet the customers need, you should not always leave it at that.

Provide clear and concise information on how they can take next steps to get them where they or you would like them to be can make all the difference.

Having a clear call to action that could push them to buy or even just provide an easier method to get in touch can be a much more effective approach that just trying to close off a customer service case.

following up

Being proactive and going out of your way to go the extra mile for the customer whether they have contacted you with a complaint or compliment really does add the personal touch.

Conclusion

Here we have look at what is good customer service and how you can use and effective strategy to deal with customer service requests. If there is anything that has worked well for you, please feel free to drop us a comment below.

If you found this article interesting, please feel free to share it. Thanks for reading.

Images credit to Unsplash.

Early years lead practitioner (level 5) – Develop a career in early years education

A graphic which reads 'Apprenticeship Spotlight: Early years lead practitioner level 5' and features a picture of a young woman with curly hair sat at a table with young children playing a maths game with a large dice
Background image – Sturti on Getty Images Signature

Are you someone interested in developing a career in education? Whether you completed a level 2 or 3 Early Years Apprenticeship, are someone already employed in early years education or just have a passion for caring, teaching and developing young children – the Level 5 Early years lead practitioner could be the perfect opportunity for you. In this update, we take a look at the apprenticeship standard and answer the key questions about this programme.

What does the Early years lead practitioner role involve?

The main role is to lead day-to-day practices, be a role model for play-based learning, and oversee the care and development of young children.

Day to day duties revolve around: Promoting children’s health, providing learning opportunities, supporting personal care, advocating for children, ensuring safeguarding compliance, reflective practice, professional development, maintaining safety standards, completing administrative tasks, collaborating with parents, and leading and managing responsibilities effectively.

Where would the role take place?

This particular standard can lend itself to multiple environments, typically you could do a level 5 early years lead practitioner apprenticeships in: nurseries, playgroups, nursery schools, pre-schools, kindergartens, primary schools, hospitals, social care settings, out of school environments and local authority provision.

Given the nature of the role, it is almost certain that the role will take place entirely in person – gaining hands on experience of leading children’s activities in an early years environment. Depending on which training provider delivers the programme, off the job training may be delivered in person or online.

How long does the programme last and how am I assessed?

The Apprenticeship programme itself typically lasts for 24 months, but must be at least 12 months not including End Point Assessment (EPA).

At this point, you’ll enter end point assessment. For the Early years lead practitioner apprenticeship, EPA consists of an observation in the workplace and an interview with the endpoint assessment organisation underpinned by a portfolio of evidence – which you’ll collect during the programme. After end point assessment, you’ll be awarded a grade of Pass, Merit, Distinction or Refer.

If I’m looking for this type of role, how would I apply?

You could apply for this role, like you would for any apprenticeship programme, in 2 ways:

  1. Vacancy Search – you could apply directly for vacancies on the official .gov.uk apprenticeship website here
  2. Contact a Training Provider – click the below button to see a list of training providers who deliver the Level 5 Early years Lead practitioner Apprenticeship, these providers will likely have their own list of vacancies and options for contacting them and applying through their site.

What is a training Provider?

A training provider is the organisation which provides the training for your apprenticeship, this could be a college or other educational institution or a private training provider, which is an organisation set up specifically to deliver apprenticeships and training

Conclusion

To summarise, this level 5 programme is ideal for those searching for apprenticeships in childcare or early years education – providing a platform for hands on learning and progression into a leadership role. The standard forms part of a longer progression route into a career in these areas, following on from the Level 2 Early years practitioner and Level 3 Early years educator standards which, in combination, allow to gain layers of experience at multiple levels of an organisation – developing into a leader in early years education.

I’m coming to the end of my apprenticeship, where can I find advice on EPA?

Complete the form below with your email address to get a link to our EPA Tips guide. This guide was originally created to advise those completing digital apprenticeships, however the content of the guide applies to all Apprenticeship interviews – making it useful for anyone looking for guidance when approaching their EPA interview.

Marketing Research Executive Apprenticeship (Level 4)

Are you interested in learning on the job? Are you interested in gaining meaningful experience while working? Are you interested in helping benefit a company’s products? Then read on and learn how to become a Level 4 Marketing Research Executive and start a new career or push on in your current career.

Entry Criteria for the Marketing Executive Apprenticeship

In this role, you will be in education while on the job. This provides an opportunity for you to earn a useful qualification, while also working and earning. Most employers will require that you have 2 to 3 A levels or the equivalent level 3 qualification in college for this role. Typically, they also require you to have 5 GCSEs including English and Maths GCSE. However, employers may also take you on if they feel like you will be an attribute to the team even without these qualifications. This is why apprenticeships can be a good option as you can learn these things while on the job!

Key Responsibilities of a Marketing Research Executive Apprentice

  • Researching statistics and data.
  • Selecting a sample of demographics to target.
  • Researching social trends
  • Analyse data to asses consumer’s opinions on the quality of goods.
  • Creating surveys.
  • Monitoring the progress of surveys.
  • Managing budgets.

Benefits of Choosing an Apprenticeship

There are many benefits of apprenticeships. If you are looking to become an apprentice or even just looking for a start in a career change then there this may be for you. For an apprentice, the major benefit of taking an apprenticeship is that you can work while gaining a qualification. You can earn whilst also benefitting yourself and your workplace. After you have finished your apprenticeship you can also get a full-time place at your place of work or even push on and take on a further apprenticeship.

There are also benefits of having apprentices for employers. Employers can get funding from the Government / large corporate businesses through the levy system. Large corporate businesses can potentially fund apprenticeships through the levy scheme as seen here.

Daily Work

In your daily work, in this occupation, you will interact with internal teams such as research, sales, marketing, IT, product development, finance, HR, legal and Operations. (Operations is the part of the research function that undertakes data collection, coding, data processing and data delivery to the research teams for analysis and reporting.) You will also interact with external stakeholders, including members of the public, clients, service providers, agencies, the media, local and central government and research participants. You are expected to work independently on certain duties and as part of the wider office-based research team on other duties including day-to-day responsibility for leading elements of a research project.

Conclusion

In conclusion, irrespective of whether you are a company or an individual looking to go through an apprenticeship, Apprentice Now has plenty of apprenticeships that could suit you. For further advice or information for both employers & individuals whether or not you’re looking to enrol or employ ApprenticeTips has everything you need. If you have a passion for researching data, marketing trends & analysis of numerical data then this role could be for you.

For a more in-depth look at this apprenticeship, you should take a look at our post on the Marketing Research Executive role.

Level 2 Network Operations Apprenticeship: Begin your career in Transport and Logistics | 2024

Do you want to dive into the world of Network Operations? If your answer was yes, then you’ve come to the right place! At ApprenticeshipTips.com we’re now offering a Level 2 Network Operations Apprenticeship, where you’ll gain a qualification, real hands-on experience, and a salary.

Image by Freepik

Introduction to the Level 2 Network Operations Apprenticeship

This apprenticeship utilises a core framework with optional components to facilitate your ability to transition between roles and employers. The fundamental curriculum covers safety, quality, and customer service, after which you can choose one of two specialised pathways: Scheduler or Network Performance Operator.

Schedulers: If you choose to specialise in this role, you will be responsible for the design and development of operating plans/timetables for vehicles, buses, coaches, train-crew duties, staff rosters, temporary/emergency operations and so much more! You will be responsible for delivering solutions to service stakeholders like commercial managers and will collaborate with front-line staff, network operators and others involved in the scheduling process.

Network Performance Operators: In this specialised pathway, you will monitor service performance on a transport network, identifying deviations from plans such as failures, events, and incidents. Escalate issues to stakeholders and analyse data on service reliability and delays to support management in improving performance, safety, and financial efficiency. Additionally, you will analyse incident data to capture lessons learned and enhance future performance or prevent recurrence.

Image by prostooleh on Freepik

Entry and Qualification Requirements: Each employer will establish the entry requirements for their apprentices. Apprentices who do not have Level 1 English or Maths must attain this level and pass the Level 2 test before undergoing the end point assessment.

Behaviours: When working in Network Operations, you must demonstrate the following behaviours:

  • Demonstrate professionalism with dependability, determination, and integrity.
  • Stay approachable, respect others, and contribute to sustainable development.
  • Be risk-aware, maintain focus, and stay composed under pressure.
  • Show self-discipline, be proactive, and know when to seek help.
  • Embrace feedback, learn new skills, and commit to ongoing development.
  • Personal commitment to employer, industry, and professional standards.

How will you be assessed? After you have completed a minimum of 12 months as an apprentice, it’s time for a 1–2-month end-point assessment. This assessment ensures that you acquire the necessary knowledge, skills, and behaviours to perform your role competently, meeting industry standards. You must pass to complete the apprenticeship. The grading system is a fail, pass, or distinction based on your competency level.

Image from the institute for apprenticeships

Conclusion: You would be playing an integral role in the operational effectiveness of the UK transport network, and there is so much room for career progression in roles such as Operational Planning Assistant, Operational Planner, Schedule Compiler, Train Planner, Line Reliability Support Analyst, and loads more! Want to apply, and see more information? Click here!

Digital Marketing Apprenticeship Level 3

girl using tablet to look at images for her level 3 digital marketing apprenticeship

Introduction to the Digital Marketing Apprenticeship

In the ever-evolving world of digital marketing, finding the right path to kickstart your career can be a daunting task. This is where a Level 3 Digital Marketing Apprenticeship comes into play. Designed to blend education and practical experience, this apprenticeship offers a first step into the industry. Here’s why it stands out as a great gateway into a career in digital marketing.

Hands-on Experience in the Digital Marketing World

One of the key benefits of a Level 3 Digital Marketing Apprenticeship is the opportunity to gain hands-on experience. Unlike traditional education routes, apprenticeships allow you to work within a real-world environment. This means dealing with actual clients, real campaigns, and genuine business challenges. Such experience is not only invaluable for learning but also makes you more employable in the long run.

Learning While Earning

As an apprentice, you will be employed and receive a salary. This practical approach provides financial independence. It’s a significant advantage over traditional study routes which often involve significant student loans.

Tailored Curriculum

The Level 3 Digital Marketing Apprenticeship curriculum is carefully tailored to cover a wide range of skills needed in the industry. You will learn about SEO (Search Engine Optimization), content marketing, social media strategies, email marketing, and much more. The curriculum is designed to be dynamic, updating frequently to keep pace with the latest trends and technologies in the digital world.

Networking Opportunities

Being an apprentice opens numerous doors for networking. Working alongside professionals in the field, attending industry events, and collaborating on projects will help you build a network of contacts. These connections can be crucial for future job opportunities and professional development.

Mentorship and Support

Throughout the apprenticeship, you will work alongside professionals in the field. This mentorship is important for personal and professional growth. You can learn from their experiences, ask for advice, and receive constructive feedback on your work.

Conclusion

A Level 3 Digital Marketing Apprenticeship is more than just an educational pathway; it’s a comprehensive experience that equips you with the skills, knowledge, and connections needed to succeed in the digital marketing world. It offers a unique blend of practical experience, learning, and personal development. For anyone looking to jumpstart their career in digital marketing, it presents an opportunity that shouldn’t be overlooked.

For more information on what a Level 3 qualification is click here

Emergency Contact Handler: A helping hand to those in need

Looking to kickstart a career with a purpose? Have a passion for helping those in need? In this blog, we will delve into the in’s and out’s of this role, as well as the learning and assessment process that will propel you into this rewarding role.

An emergency medical dispatcher at South Western Ambulance Service

The Role

This occupation is found in organisations which receive contacts from members of the public who are in emergency and non-emergency situations. Typical organisations are Ambulance, Fire, Police, the NHS, National Highways, and the Maritime and Coastguard Agency. The broad purpose of the occupation is to be the first point of contact for requests for assistance from members of the public and other organisations. The employee receives emergency and non-emergency contacts from the public and other organisations. Contacts could be received via a variety of communication methods, including telephone for example 999, 101 or 111 urgent care calls, online submissions, and social media.

According to the NHS, a good emergency call handler will have the following characteristics:  

You’ll need to stay calm under pressure, be able to deal with people who may be angry or upset and work well in a team. You’ll also need excellent communication and keyboard skills. 

As an emergency call handler, no two days will be the same. You will be responsible for carrying a wide variety of tasks in your day-to-day job. 

West Midlands Ambulance Service staff (Image: WMAS)

Duties

  • Duty 1 Receive emergency and non-emergency contacts from the public and other agencies using a range of communication tools, for example, telephone or online.
  • Duty 2 Obtain relevant information in relation to the circumstances being reported.
  • Duty 3 Analyse and assess information to identify risks to the public colleagues and, where relevant, other agencies.
  • Duty 4 Decide and take appropriate course of action, using sector specific grading guidelines or mobilising procedures.
  • Duty 5 Adhere to organisational, legislative and national policy and procedures when dealing with contacts.
  • Duty 6 Use a variety of sector specific technology to identify, record and update information relevant to the incident.
  • Duty 7 Apply appropriate and effective communication techniques in a variety of situations, which could be in routine or life endangering circumstances. This includes questioning, listening, giving instructions or advice, and managing expectations.
  • Duty 8 Work with internal and external partner agencies to ensure an effective response to incidents.
  • Duty 9 Participate in continuing professional development.
  • Duty 10 Uphold organisational values and ethical standards and frameworks.

Career progression

According to RandStad, becoming a call handler is the first step into a career in ambulance and emergency services. You have plenty of growth opportunities. From a call handler role, you can become an emergency medical dispatcher or a team leader for call handlers and dispatchers. If you want to progress to leadership roles, you can become a duty manager or line manager responsible for call centre operations in emergency services. If you are a 111 NHS call handler, your career progression will be providing health advice. For instance, you can become a service adviser or health adviser who helps patients access appropriate care and the best hospitals for their needs.

Assessment methods:

Observation of live contacts and pre-recorded contacts with questions

You will be observed by an independent assessor dealing with emergency and non-emergency calls. This will last 75 minutes and be in your normal place of work, they will ask you at least 2 questions on technology. The independent assessor will also listen to 5 pre-recorded calls which you have selected prior to end-point assessment after which they will ask you at least 5 questions on communication.

Professional discussion underpinned by a portfolio of evidence

You will have a professional professional discussion with an independent assessor. It will last 75 minutes. They will ask you at least 14 questions. The questions will be about certain aspects of your occupation. You need to compile a portfolio of evidence before the EPA gateway. You can use it to help answer the questions. 

The EPAO will confirm where and when each assessment method will take place.

Conclusion

Does this sound like the apprenticeship and career choice for you? Apply today!

Alternatively, check out some of our other apprenticeships that may pique your interests.

Cabin Crew: Connecting in the Industry

Flight attendants from british airways

Welcome aboard the intriguing world of cabin crew members – the unsung heroes of the aviation industry. As we journey through the ins and outs of this captivating profession, we’ll unravel the essence of their role, explore the motivations driving individuals to join, and shed light on the diverse scenarios they navigate with grace.

The Role of Cabin Crew:

The role of an air cabin crew member is to primarily ensure customers’ safety at all times while onboard the aircraft. They also provide excellent customer service throughout the flight and are trained to handle security and emergencies. Cabin crew may work for commercial organizations with large customer volumes or with smaller groups on smaller aircraft. They adapt to the needs of various individuals, supporting nervous customers, those with young children, and those with special requirements encompassing In-flight service skills. Some may work with the armed forces, providing services for royalty, ministers, and dignitaries.

According to the Ifate, these are the quality traits of the ideal cabin crew member, whether it’s an entry-level apprentice or a seasoned worker:

Be vigilant and proactive in promoting a safe, reliable, secure, and compliant working culture. Use your initiative and resilience to problem solve and escalate when required as per your company procedures.

Embrace and promote the brand behaviors of your organization. Display loyalty, integrity, and accountability to the organization.

Convey a genuine warm welcome, with a desire to help and a positive attitude. Commit to continuous development of self, including awareness of organizational communications and regulatory updates.

Be visible and approachable, treating customers, colleagues, and other stakeholders with courtesy and respect at all times. Identify the needs of customers and adapt to different needs.

Demonstrate teamwork, support colleagues, embrace diversity, and demonstrate commercial awareness to deliver an agile, efficient, and professional service.

Take ownership and personal responsibility for your role and working environment.

Events and Networking:

This section will focus on special events related to the industry for those seeking like-minded individuals. Cabin crew members and aviation enthusiasts can connect at various events and conferences, such as the International Flight Services Association (IFSA) Expo, Aircraft Cabin Maintenance Conference, and World Aviation Cabin Crew Symposium. Trade shows like the Aircraft Interiors Expo and World Travel Catering & Onboard Services Expo offer networking opportunities. Online platforms like CabinCrew.com and social media groups dedicated to cabin crew discussions serve as virtual spaces for connecting with peers.

Cabin Crew Training:

Cabin Crew apprentice in a flight for apprenticeship
LONDON, UK: Toby Morter (Learning and Performance Executive) does a safety demonstration in the mock cabin in the SEP hall at the Global Learning Academy on 17 July 2018 (Picture by Nick Morrish/British Airways)

To get into the industry or find those looking to enter, there are various avenues. The traditional way involves obtaining a high school diploma and refining communication and customer service skills through people-oriented jobs like retail and management. However, apprenticeship (Level 3 apprenticeship) and intern opportunities offered by airlines are often overlooked but provide amazing avenues for structured learning, hands-on experience, and mentorship. Including Apprentice success tips and Apprentice best practices

  • Practical Skill Development: Apprenticeships provide a hands-on approach, allowing individuals to develop practical skills crucial for success in the cabin crew role.
  • Industry Insight: Engaging in an apprenticeship offers a firsthand understanding of the cabin crew profession, providing valuable insights into day-to-day responsibilities and industry dynamics.
  • Professional Network Building: Apprenticeships facilitate connections with experienced professionals, contributing to the development of a robust and supportive professional network within the aviation industry.

Why Choose to be a Cabin Crew Member:

People are drawn to the flight attendant profession for various reasons, including travel opportunities, diversity, a passion for customer service, a dynamic work environment, continuous personal development through training, networking opportunities, attractive perks, and job stability. Despite challenges like irregular hours and time away from home, it remains a fulfilling career choice for those who enjoy exploring the world.

Conclusion:

In a nutshell, whether its Flight attendant or a part of the Cabin team presents its challenges and rewards. Juggling the dynamics of in-flight duties and prioritizing passenger safety makes it a dynamic and valuable experience. Now, if you’re contemplating a leap into this profession, are you finding yourself curious about whether the mix of responsibilities and opportunities aligns with what you’re seeking in a career? Wondering if spreading your wings in the world of aviation is something that piques your interest? Check out some of the current Apprenticeships – there’s something for both prospects and prospectors:

Explore other relevant content like:

Why You Should Become an Apprentice

Aviation Apprenticeship – Level 2 Ground Operative

Cabin Crew – Level 3 Operative

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Level 6 Express Delivery Manager Degree: Start Your Career in Logistics

Have you ever envisioned yourself at the forefront of the fast-paced world of express delivery management, making crucial decisions in a 24/7 environment driven by technology and innovation? If so, look no further than the Express Delivery Manager Degree. 

In this blog post, we’ll delve into the Level 6 Express Delivery Manager (Degree) apprenticeship, exploring the exciting opportunities it presents and the skills you’ll acquire to become a competent leader in the dynamic realm of express operations.

If you have any questions about the course or would like to learn more, contact our team.

(I would insert the Table of contents here if the Rank Math plug-in was installed)

Express Delivery Manager Warehouse Workers

Express Deliver Manager Program Overview:

Occupation: Express Delivery Manager
Level:  6
Programme Duration: Minimum 36 months

The major growth in online shopping has caused a surge in the demand for Express Delivery Managers- a role that can lead to a variety of careers suited to individuals who thrive in fast-paced and challenging environments. 

This apprenticeship equips you with the skills needed to locate and deliver goods with precision in the demanding world of express sortation operations, exploring data analysis, key performance indicator-based management, real-time business planning, time-critical decision-making and innovation in route planning. 

Successful completion of the Express Delivery Manager Degree can lead to roles such as Hub Manager, Sortation Operations Manager, and Delivery Operations Manager, showcasing the diverse and impactful career paths this program opens. 

Entry Requirements: Gateway to Your Logistics Career

Candidates may enter this apprenticeship with at least two A Levels or Level 3 qualifications recognised by NQF, SCQF or EQF. Individual cases without formal qualifications are considered based on evidence of the ability to engage with degree-level study and professional experience. This is at the discretion of the employer.

Please contact our team if you would like guidance on whether you’d meet these criteria or would like to receive career advice. Our team are available to help with any application for an apprenticeship should you need.

Preparation Tips for Your Apprenticeship Interview

The interview for your apprenticeship is the moment to showcase your potential. To prepare for your interview, make sure to do thorough research about the company, understanding its values, and recent achievements. This will help you to show a genuine interest and allow you to align your responses with the company’s culture and goals, which could make the difference between you and the other candidates.

Try your best to showcase how your skills and experiences, even if not directly related, can be transferred to the position. Express your enthusiasm for the opportunity, emphasising your eagerness to learn and contribute to the company’s success. Additionally, be ready to address common interview questions by practicing concise and confident responses. Remember, the interview is a reciprocal exchange – your chance to impress the employer while also assessing if the company aligns with your career aspirations.

We’ll be posting a blog soon with common interview questions to help you practice, so make sure to subscribe to our newsletter to be notified about the article.

To find providers offering this course, visit https://findapprenticeshiptraining.apprenticeships.education.gov.uk/courses/517.

Qualifications and Progression

Upon successful completion, apprentices earn a degree in Express Delivery Management (either BA (Hons) or BSc (Hons)), incorporating both vocational and academic elements. This qualification can lead to roles in senior management or directorial positions in the organisation.

The Apprenticeship Standard

The Standard will undergo a review after three years, ensuring its relevance and continued alignment with industry needs.

Embark on this apprenticeship journey and become a skilled Express Delivery Manager, navigating the logistics landscape with confidence, innovation, and strategic prowess.

If you’d like guidance on the best course for you, contact our team who will be able to recommend you options based on your career goals.

Make sure to subscribe to our newsletter to receive tips across your apprenticeship journey.

Explore Other Relevant Apprenticeships:

L2 Degree Apprenticeship: Express Delivery Sortation Hub Operative

Supply Chain Warehouse Operative

Level 3 Safety, Health and Environment Technician Apprenticeship

Unlock Your Career Potential with Our Level 3 Security Manager Apprenticeship Program!

Are you ready to take the next step in your career and become a leader in the dynamic field of security management? Look no further! Our Level 3 Security Manager Apprenticeship is designed to empower professionals like you with the skills and knowledge needed to excel in this role.

Overview of the role:

On this course you’ll gain experience with maintaining a safe and secure environment for both customers and employees, you’ll be able to establish and enforce security policies and procedure with routes into protective services over 18 months

You will need to be able to conduct yourselves in a way that is Security conscious, Professional, Courteous, Respectful, Calm, Customer Focused, confidential and will behave with integrity.

Why Choose Our Apprenticeship Program?

  • Comprehensive Curriculum: Our program covers a wide range of topics essential for effective security management, including risk assessment, crisis management, security technology, and legal and ethical considerations. You’ll gain an understanding of the field to confidently tackle challenges
  • Industry-Experienced Instructors: Have the opportunity to learn from security professionals who bring real-world insights and practical knowledge. Benefit from their experiences and stay updated on the latest industry practices.
  • Hands-On Training: Our apprenticeship goes beyond theoretical learning. You’ll have the opportunity to apply your knowledge in simulated environments, ensuring that you’re well-prepared for the demands of real-world security management.
  • Networking Opportunities: Connect with industry experts, fellow apprentices, and potential employers through our delivery style. Building a strong professional network is key to success in the security management field.
  • Career Advancement: Upon completion of the program, you’ll be equipped with the skills to pursue roles as a Security Manager.

Knowledge gained:

  • Assessing and controlling risks in Health & Safety – Have complete understanding of current health and safety regulations with a view to minimising H&S risks and hazards to health and wellbeing, relevant to the Security Context/ Environment in which you operate e.g. private Security Industry, MOD, Event Security, ‘in –house’, Dept for Transport.
  • Recognise the security needs of clients and effect appropriate solutions – Understand the market in which the role operates and the specific needs of each customer/industry stakeholder. Thus developing strong customer relationships and confidence in the security provision.
  • Identify and assess possible threats and take relevant action – Understand the Organisational structure, policies & procedures as well as potential threats to the industry, modus operandi of individuals and specific organisations, both internally and externally.
  • Manage Staff performance, development and welfare – Awareness of the role requirements and individual knowledge & skills and security specific accreditation/certification of personnel needed to carry out their role within the Security Environment, understanding of Employment law, human rights, policies and procedures governing people management, and knowledge of leadership & motivational theories and principles.
  • Review security service provision against agreed KPIs, action within relevant regulations and guidelines – Knowledge of relevant regulations governing security on a local and national scale. Understand areas of development that need to be addressed, of a security nature, in relation to specific customer needs.
  • Manage outcome of service review and take action – Understand concerns surrounding issues, threats and risk and be aware of available options.
  • Ensure compliance with regulations and provide advice/ solutions to potential security risks – Understand the regulations governing Security on a local, National and, where appropriate, international scale, know how to identify and assess strengths, weaknesses, opportunities, risks, vulnerabilities and complex threats to security operations
  • Ensure security of Communication – Be conscious of the need for the appropriate use of written/verbal communication in all areas of security, including effective use of radios. Control access to customer & client information , security details, alarm codes, keys etc
  • Manage Community Social Responsibility – Know the impact and effects that your industry has on the environment and your responsibility to that community. Understand the importance of linking in with intelligence sources and crime/threat reduction initiatives.
  • Control security of Office/Site/Venue – Understand the customer’s area of responsibility in order to provide the correct level of protection of all buildings and assets
  • Manage Expectations – Understand the ‘bigger picture’. Be aware of how your role impacts on others and the Security Environment.
  • Effective deployment of resources – Awareness of all personnel and equipment in your area of responsibility e.g. Screening equipment, radios, CCTV equipment, barriers etc

Skills gained

  • Application of Health and Safety legislation in a security environment
  • Application of health and safety policies & practices, ensuring compliance with all legislation and regulations whilst minimising risks and threats derived from operating in a security related role.
  • Manage Customer/Clients/Stakeholders – Ability to deliver a specific solution to meet the security needs of customer/industry stakeholder. Develop strong relationships and demonstrate competence & reliability in relation to security solutions and advice.
  • Respond to Threats – Identify and manage the threat effectively and use appropriate resources to reduce risks to the customer/organisation
  • Ensure Staff are competent to operate within the security industry – The ability to interact with and manage people professionally and with integrity, whilst remaining compliant with all National and International Security regulations and guidelines, employment law and Human Rights Act. Providing coaching and guidance to instil confidence and competence within the workforce.
  • Undertake Review – The ability to review and effect change in relation to analysis of information/intelligence, feedback received, of a security nature.
  • Manage Outcomes/Problem Solving – Formulate and implement improvements to security, in order to reduce issues, address threats and minimise risk
  • Ensure Compliance – Compliance with all organisational security operations, policies, and procedures, utilising identified best practices and risk management principles. Take action to address non-compliance.
  • Manage Communication – The ability to communicate effectively on all levels, in various formats, both internally and externally, particularly during crisis management, incident reporting, liaising with other providers, such as Emergency Services.
  • Encourage Community Social Responsibility – Identify and implement effective measures to reduce/minimise risk and promote community social responsibility
  • Manage Office/Site/Venue – Ability to dispatch/provide a sufficient level of security in order to protect the customer’s assets in all circumstances including lone working, under duress and in hostile environments.
  • Manage Expectations – Deliver solutions to meet specific security expectations, to ensure successful completion of responsibilities.
  • Manage Resources/Planning and Organising – Utilise resources effectively, without injury or loss, in order to ensure full delivery of Security Service standards.

How to Apply:

  1. Visit this website to learn more about the program.
  2. Complete the online application form.
  3. Submit required documents and undergo a brief interview process.
  4. Start your journey toward becoming a Security Manager!

Elevate your career by enrolling in our Level 3 Security Manager Apprenticeship Program. Join a community of aspiring security professionals and unlock doors to exciting career opportunities. Take the first step toward a rewarding and impactful career in security management!

Ready to embark on this transformative journey? Apply today!

Aviation Apprenticeship- Level 2 Ground Operative

Level 2 Aviation Apprenticeship

Interested in an Aviation Apprenticeship supporting the safe arrival, turnaround, and departure of aircraft at airports, military bases, heliports and other airfields? Then this aviation apprenticeship might be for you…

An aviation Apprenticeship ground operative could work in a number of environments, such as a commercial airport, military base / aerodrome, heliport or other airfield.

Jobs and entry criteria for the Level 2 Aviation Ground Operative Apprentice

  • Employers will set their own entry requirements in order to start on this apprenticeship
  • Options include: Aircraft Handling, Aircraft Movement, Fire Fighter, Flight Operations, Passenger Services

Core skills, knowledge and behaviours of an Aviation Apprentice

At the heart of the role safety, security and compliance with aviation regulations focus each operator’s day to day duties. Effective communication and team work ensure that passenger services, air traffic control (ATC) and those moving, loading, unloading and servicing a range of aircraft achieve the objectives of their organisation in this diverse field.

All aviation ground operatives must have all of the following core skills, knowledge and behaviours. This includes being able to understand and implement the following:

  • Safety
  • Security
  • Compliance & Legislation
  • Communication
  • Inter-personal skills
  • Aviation systems
  • Disruption, incidents & emergencies
  • Dangerous goods

Aviation apprentices must demonstrate ONE of the following five specialist functions

  • Aircraft handling – An aircraft handler must be an effective diligent and proactive team member; displaying a high degree of care to aircraft, equipment and customer goods, be responsible for their own actions and to be a good ambassador for their organisation.
  • Aircraft movement – An aircraft movement operative acts as a team member in the safe and efficient movement and recovery of fixed and rotary-wing aircraft at a variety of airports/ heliports and other landing platforms within the civil aviation and military arenas. 
  • Firefighter – Work as a member on a Fire Service Watch and as part of a team to carry out all associated duties such as maintaining specialist equipment and deal with incidents and emergencies of a structural and aviation nature.
  • Flight operations – Flight operations ground operatives provide flight crew and air traffic controllers with the information required to facilitate the smooth flow of air traffic safely and expeditiously. This can take place in both an air traffic control tower and an operations room.
  • Passenger services – The main purpose of a passenger operative is to assist customers in achieving a seamless travel experience through the airport on departure and arrival.

Aviation Apprenticeships brings endless opportunities…

An apprenticeship could be the ultimate route into a career in aviation…

Conclusion

The Aviation Ground Operative Apprenticeship at level 2 is an excellent means of launching your career in this field.

The core skills covered in the apprenticeship will open up a wide range of job opportunities such as: ground operator’s role with the potential to develop into an aviation operations specialist role.

For more information on this apprenticeship please visit: Aviation ground operative / Institute for Apprenticeships and Technical Education

Read the Latest blog on Apprenticetips.com: https://www.apprenticetips.com/blog/

Level 3 Safety, Health and Environment Technician Apprenticeship

Ever considered diving into an apprenticeship where you’ll be advising on health, safety, and environmental requirements with management and delivery teams? If so, read on to find out how this level 3 apprenticeship could help start a new career in just 24 months! 

Job Description and Career Opportunities

Embark on the impactful role of a Safety, Health, and Environment (SHE) Technician, where advising on health, safety, and environmental requirements is your forte. Seamlessly navigate between office and on-site responsibilities, collaborating with management and delivery teams. From implementing legal and company SHE requirements to developing robust work systems, conducting engaging training sessions, and fostering a safety-conscious culture, you’ll be a key player in creating a secure and sustainable workplace.

But that’s not all—your journey doesn’t stop there. With experience, envision yourself as a senior technician, team leader technician, or even ascend to roles like laboratory or studio manager. The cherry on top? The average salary for these positions in the UK is £32K, proving that this career choice is impactful and lucrative.

Entry Requirements

While individual employers may have specific requirements, typically, you might need 5 GCSEs A*-C, including English and Maths. Additionally, having a basic understanding of common office computer applications, such as Word and Excel, at level 1 would be beneficial.

Another thing you will need when applying is a CV. No work experience? No problem! A tip for crafting your CV is to treat it as a personal statement. Talk about your strengths, weaknesses, and showcase your passions. Dive into your hobbies, reveal your career goals, and highlight the valuable skills and experiences gained in school that set you apart for this specific apprenticeship role. Your CV is not just a document; it’s your chance to shine and make an exciting impression! If you need some more guidance on creating your CV, you can check out our LinkedIn page where you can stay updated on relevant apprenticeship information and learn some of our top tips.

What You Will Learn

In this apprenticeship, you’ll embark on a transformative journey where you’ll develop a dynamic set of behaviors crucial for professional success. Here’s a breakdown of what you’ll master:

  • Effective Communication: Sharpen your skills to present information assertively and engagingly in various formats.
  • Teamwork and Flexibility: Embrace collaboration, leading teams in a flexible and positive manner, adapting seamlessly to change.
  • Safety, Health, and Environment (SHE) Culture: Champion a vibrant SHE culture, positively influencing others and resolving conflicts constructively.
  • Innovation: Foster innovation by identifying and proposing sustainable solutions for continuous improvement.
  • Professional Judgment: Exercise professional judgment, knowing when to seek advice and make informed decisions.
  • Ethical Practices: Uphold the code of ethics, resisting pressures that compromise safety.
  • Equality and Diversity: Commit to equality and diversity, ensuring fairness in the workplace.
  • Continuous Professional Development: Thrive in continuous professional development, proactively identifying and meeting your growth needs while supporting others with your expertise.

Moreover, you’ll become a skilled communicator, learning to engage and captivate audiences during SHE training and presentations. Dive into the world of Safety, Health, and Environmental Management, where you’ll play a key role in updating systems, delivering training, and conducting inspections. Learn to identify hazards and evaluate risks, promoting the safe use of equipment and materials. Find the right balance between enforcing safety measures and providing internal support through SHE inspections and performance monitoring. Explore the importance of record-keeping for compliance and accessibility. Engage with external stakeholders, keep up with industry updates, and actively contribute to incident investigations. Recognise the financial aspects of decisions and help develop budgets. Collaborate with internal departments like HR, Finance, IT, and Occupational Health to enhance overall effectiveness. Understand the importance of creating a safe and eco-friendly workplace. Explore key laws like the Health and Safety at Work Act and Environmental Protection Act. Dive into SHE Management systems, discovering standards like OHSAS 18001 and ISO 14001, and see how they apply to your work. Learn practical methods to identify and control workplace hazards. Understand occupational hygiene and health strategies for the workplace. Master change management and emergency preparedness, handling accidents and other incidents. Explore theories of incident prevention and learn to write convincing business justifications. This apprenticeship is your ticket to understanding the essentials for a safe, healthy, and environmentally conscious workplace!