Are you interested in pursuing a career in public service and making a positive impact on your community? A Level 3 Public Service Operational Officer apprenticeship may be the perfect opportunity for you.
Entry Criteria for the Level 3 Public Service Operational Officer Apprenticeship
English & Maths
Apprentices without level 2 English and Maths will need to achieve this level prior to taking the End-Point Assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship’s English and Maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is an alternative to the English qualification for those whose primary language is BSL
12 – 18 months
What Apprentices Can Expect in the Role
A career in operational delivery is varied and involves working on the front line in different public-facing environments. You will be dealing with different types of customers and delivering a range of public services, but the skills and behaviours you need will be the same whatever you do.
Operational Delivery Officer roles include bringing data and evidence together, and making sure it is correct. You may also be considering applications, analysing information and making decisions. As an Operational Delivery Officer you could be:
- managing cases and resolving customer enquiries
- assessing and collecting various taxes across central and local government
- giving people welfare or pensions advice, or supporting them to get back to work
- issuing UK passports and making decisions about who has the right to visit or to stay in the country
- processing driving licence applications
- supporting citizens in court
Ultimately, a Level 3 Public Service Operational Officer apprenticeship can provide individuals with a challenging and rewarding career that allows them to make a positive impact on their community. So, whether you are just starting out on your career journey or looking to take the next step, this apprenticeship is definitely worth considering.
To get more information on this standard and how to apply, click here.